Request not honoured

<p>I am a Superbalist fan and I buy every month there. The service is excellent and efficient most of the time. problem now is I had an exchange request but I accidentally chose large instead of medium which I took initiative and called them Friday afternoon and spoke to Ryan who was very helpful and friendly but he forgot my request as we were also trying to change collection date. Today I remembered to follow up and as I thought it wasn't changed to the correct size. I was chatting with someone who I forgot and asked that they rectify no response and I see now that an incorrect size will be dispatched. all I want is a medium please don't waste time and effort for the wrong size. Thank you for the great service you render always,you are and will always be my preferred online service.</p>