DS
DINEO S

1 reviews | Active since Dec 2016

07 Dec 2016, 11:06

REPETITIVE BAD SERVICE

<p>I have had my fair share of bad service from superbalist.com . I always bought from them even after the hideous experiences. i purchased burgandy sissy boy heels and they sent me shoes that have been worn before, i took a picture same day and asked them to sort it out, thinking they made a mistake and that they would prioritise the process No...i received a pair a week later and i received no apology from them. second time i bought a G STAR RAW jean and when the jean arrived it was big , i gwanted to exchange it for a smaller jean, that also took almost 2weeks to complete and they still sent the same jean , same size and it still dosent fit...its in my closet. third bad service : i ordered a pair of steve madden carrson heels , they delivered after ga week and half of ordering , the size is small and i started the return process on monday 5th december 2016, i was told they will be collected on the 6th between 11am and 5 pm and that didnt happen, i have been sending emails and i get no help from them, they dont even call me to explain the delay. today at 10:00 am i call the delivery company that was supposed to collect the shoes on behalf of sup'erbalist as per the details they sent t me via email on my monday , and to my suprise... the courior company knows nothing about the parcel that has to be collected from me.</p> <p> </p> <p>Not only have they been feeding me **** service all along, they lie to me also. and im still loyal and buying from them. i am disappointed and digusted at the same time with all my money ive been spending on them and the still dont have the decency to render good service to their customers. That was my last purchase and i want nothing to do with them anymore.</p> <p> </p> <p>They lack honesty and they know nothi about customer service.</p>

0
Replies (6)
Superbalist.com
Superbalist.com's reply07 Dec 2016, 12:11
Official

Hi Dineo,

Thank you for taking the time to talk to me.

Our apologies for the poor experience you have recently experienced shopping on our website. As discussed I have requested the couriers to collect the parcel from you and will call you as soon as they confirm the collection date.

I will also follow up with you regarding the incorrect jean size that you received.

Thanks for providing valuable feedback.

Kind Regards_Sheema Tobias_Client Concierge Specialist

DS
DINEO S's update09 Dec 2016, 11:40
Reviewer Update

After phone calls and emails they sent to me , i still wait with anger and still unsatisfied. The woman who said will be helping me has never called again to check if i have received my package or not.

A few minutes later i received an email from their courier partner telling me that they will only delievr my package on monday which is totally unacceptable as i need the shoes for the year end function this afternoon.

If they knew they would delay the delivery , they should have told me or arranged with me to pick up the parcel myself.

This is so frastrating, fighting with people who are supposed to be doing their jobs but rather ****s up our day and shopping experiences.

Superbalist.com
Superbalist.com's reply09 Dec 2016, 12:05
Official

Hi Dineo,

I am sincerely sorry for the delay of this delivery and the concern it is causing you.

I am currently working with our couriers to arrange delivery or collection as discussed. As promised I will call you back with feedback.

I really hope your function will be a success!

Kind Regards_Sheema Tobias_Client Concierge Specialist

DS
DINEO S's update09 Dec 2016, 16:49
Reviewer Update

After a whole lot of phone calls and emails, superbalist has done right by me and finally WON me over. I got hourly calls to update me on the progress of my delivery, even when i lost it along the way they still managed to work with me. The special lady ( Hanril) warehouse manageer helped me and made sure my parcel reached me at the time i expected.

Superbalist still have to up their game in terms of client service, they should not wasit for a complaint to act...they should do it right the first time.

Hanril is one of a kind and i appreciate her helping me the way she did.

Thanks Henril, you made my afternoon.

Superbalist.com
Superbalist.com's reply09 Dec 2016, 17:01
Official

Hi Dineo,

I am happy that you received your order!

Thank you for your kind words. The lady that made it happen is Hanrie, our Head Client Concierge. I will make certain that she knows how much you appreciate her help.

Hope you have a fantastic evening.

Kind Regards_Sheema Tobias_Client Concierge Specialist

DS
DINEO S's update09 Dec 2016, 17:04
Reviewer Update

Please let her know.

Thanks