Refusing pay my refund !!!!!

Trash service and a **** refusing to refund my money, meanwhile they accepted an order for things they didn’t have in their warehouse , 2nd order delayed by over 10 days…trying to cancel the order and get a refund for that also,using my own resources to no assistance. They are a **** , used to be the best online shopping experience but now a huge **** , don’t buy there!!!!😡😡😡😡😡