Refusing my refund because you lost my return!!!!

I went to pick up my order at your Parow Pick up point (manned by Takealot) & upon opening my parcel found you packed the wrong thing. I logged a return & went the very next day to return to the same pickup point. I was told the system was giving issues and the return wasnt loaded. I went back again and was told the same thing. On my third attempt to return - now 5 days later - STILL not on the system. I was told to return it anyway & it would be handled manually. I was refused any sort of proof of return. Now a week later you dont know where my return is & wont process my refund.

WHY MUST I PAY FINANCIALLY FOR YOUR INCOMPETENCE!

The ladies helping me are all very friendly but none of them can get my refund sorted out. I need a manager to immediately sort this out and get my money refunded to me. Completely unacceptable service from start to finish.