Refuses to update delivery address

I have been trying to reach out to Superbalist to help me correct the delivery address on my package. Despite me logging a ticket they still proceeded to send the delivery out. I think it’s really odd that in 2024 this business doesn’t have the ability to assist clients. Mistakes happen & they refuse to accommodate us. I will not be able to receive that package and I also know that their delivery staff just leaves packages without asking for any form of verification. Which means they will just hand my package over to anyone. I just want assistance fixing the address