refund request

I purchased a pair of shoes from Superbalist on 28 October, and received them on 31 October. Unfortunately, I was very disappointed with the quality of the product, so I immediately logged a refund request. Superbalist’s policy states that once a refund is approved, the item will be collected, this was supposed to happen on Monday. However, I did not receive any communication or collection as promised. I logged another return request later on Monday, but as of Tuesday, I still have not received any update or feedback. I would really appreciate it if Superbalist could urgently assist with processing the return and refund, as well as improve their communication regarding the status of returns. Name: Godfrey Tshigo Order date: 28 October Delivery date: 31 October Issue: Poor quality product and no follow-up communication on refund request I hope this matter can be resolved as soon as possible.