Refund process dragging forever, not sure if will ever get it back!! and their bad customer service!!

Refund - I placed an order beginning of October which was delivered on the 12th October, returned the items on the 15th October, a guy from Fedex collected. Up to this day I have not received my refund, I have to call everyday to find out what is happening and they try to put a blame on me saying why did I give the guy frm Fedex my parcel because they use their guys from Takealot. I managed to get the name of the guy from Fedex which I called again and gave them the name thinking that will help to solve the matter but noooo that didn't help at all. So now this is November and I called them again today the 6th November and they cut me off while I was still talking. so which means this is it...I won't get my refund. It was much better when it was Spree because they knew what they were doing, the customer service was far much better than the one we getting now. So we buy from there but when we not happy with items and we send them back..them walaaa you won't get your refund, you lucky if you chose store credit, maybe you might get it back...so disgusted with the BAD SERVICE and not wanting to give people their refunds!! ****** WITH BAD BAD BAD SERVICE !!!