Refund payment and Un-autherised deduction of money from my account.

On the 4th of March I ordered and paid for 2 items. The items were delivered on the 7th of March but 1 of the items was not what I had ordered. I logged a return and the same INCORRECT item was delivered on the 22nd of March. I then logged another return but on the 27th of March, the same INCORRECT item was delivered.

I decided to log a refund rather as clearly after 3 attempts to deliver the correct item is not possible.

On the 29th of March I received both an SMS & Email saying my refund has been processed and that I should allow up to 5 working days for the refund to reflect in my account. On the 6th of April (6 working days later) I still had not received my refund. I sent an email on the 6th of April and only received a response on the 11th of April.

It have been back and forth via emial (38 emails to be exact), sent through the requested bank statements and now, over 3 weeks later, I have STILL NOT received my refund! To top it off, Superbalist.com deducted R342.21 from my credit card on the 6th of April, I have no idea why because I have not ordered anything since the 4th of March! I have asked for an explanation and have been told that "Finance has advised that they cannot locate this payment/deduction of R342.21." I have sent through the requested bank statements and am still waiting for some sort of explanation!

It's very easy for them to take your money< not only when buying something but apparently whenever they want to aswell, but not to pay out the refund it's a problem!

I have bought on Superbalist.com numerous times, this will however be the LAST time!!!