Refund not paid for more than 10 days

Hi

I orederd with Superbalist on the 9th April 2023 on the 14th April I received an email that my order is cancelled and I will receive a refund without being asked if I want an ewallet, voucher or refund. The funny part is that no one phoned nor emailed me to ask for my banking details. On Friday, 21st I phoned Superbalist with my own money since 5 days has passed without the refund nor someone asking for banking details, after holding for 15 minutes I talked to Raees.B and he sent an email asking for my banking details which I responded immediately providing the banking details the next day (Saturday) I receive an email from Superbalist that said Your refund of R519.00 has been processed to your wallet. The funds will reflect immediately. Until this day Ihaven't received my money from Superbalist, I just tried to call them 5 minutes ago and I was holding for 19 minutes again using my own money while making a follow-up for my money. All I want is my money so that I cut the umblical cord with superbalist