Refund not Paid by Superbalist ****bags

Hi

I orederd with Superbalist on the 9th April 2023 on the 14th April I received an email that my order is cancelled and I will receive a refund without being asked if I want an ewallet, voucher or refund. The funny part is that no one phoned nor emailed me to ask for my banking details. On Friday, 21st I phoned Superbalist with my own money since 5 days has passed without the refund nor someone asking for banking details, after holding for 15 minutes I talked to Raees.B and he sent an email asking for my banking details which I responded immediately providing the banking details the next day (Saturday) I receive an email from Superbalist that said Your refund of R519.00 has been processed to your wallet. The funds will reflect immediately. Until this day I haven't received my money from Superbalist, I just tried to call them 5 minutes ago and I was holding for 19 minutes again using my own money while making a follow-up for my money. I phoned again on Friday 05 May, I spoke to Florence she said there was another problem in processing my refund to capitec and I only find out again about the problem when I'm the one who call them the funny thing is that I first gave them FNB banking details only when I phoned the third I heard that there was a problem with processing my refund hence I gave them Capitec Banking details but I again the same story. Florence promised that she will escalate my problem and I should get a voucher/ ewallet in 24 hours until this day no refund nor ewaalet of voucher from Superbalist and no one has even bothered to call me. I want my money All I want is my money so that I cut the umblical cord with superbalist