Refund nightmare: Superberlist poor customer service

Here's the updated review:

*Title:* Disappointing Experience with Refund Process

*Rating:* 1/5 stars

*Review:*

I'm extremely disappointed with Superbalist's refund process. I initially had a lot of respect for the brand, but my recent experience has left a sour taste in my mouth. I've been trying to get a refund for my order (***9 &***) since August 19th, and it's been a nightmare.

Despite providing all the necessary banking details, including my Nedbank and Capitec account information, I've been met with consistent delays and miscommunication. The consultants promise feedback, but none of it materializes. I've spent a significant amount of time, airtime, and data trying to resolve this issue, only to be met with unhelpful responses and lies.

I urge Superbalist to take immediate action and process my refund. I want my money back, and I expect a higher level of customer service. It's time for Superbalist to prioritize genuine customers over **** promises. Get customers who are true to clients, not a bunch of ****s who don't care about customer satisfaction.

Details:

- Order Number: ***59728 - Date of Purchase: 3August 2025 - Refund Request Date: August 19th - Current Status: Still waiting for refund

*Superberlist Refund Policy: 1-7days

Advice to Superbalist: - Please prioritize customer satisfaction and process refunds in a timely manner. - Improve communication with customers and provide regular updates on refund status. - Ensure that customer service consultants are trained to handle refund requests efficiently and effectivel - Be honest and transparent with customers, and avoid making false promises.

#Superberlist is full of a bunch of ****s , maybe it’s a prerequisite when they hire consultants