Refund

On the 7th june i bought Vans classic slip on size 5. the size was too big so i looged in an exchage to size 4. Size 4 turned out to be big also to i logged a return and refund. the shoes were collected on the 18th june, and the status said approved. it has been more than a month and i have not gotten my refund. i called and i was told by two different consultants that they are escalating the matter. instead of refunding me they sent take alot people to come collect shoes, which shoes because they collected them on the 18th june and it was approved. They must just give me my money back.