Refund declined

<p>I'm a frequent online shopper and often order from Superbalist and Takealot. I recently returned a pair of Steve Madden shoes to Superbalist as it did not fit me well. I get a response a week later saying refund declined! When I called them, they said it's declined because the shoebox had been taped closed by my receptionist (after she asked the driver collecting if she could do so!!). There is nothing special about the shoebox, it's white, it's plain yet because it was sealed with a bit of brown tape the pristine shoe inside is now unsaleable! I was told that they do not have another shoe box to put it into so they can't resell the shoe! Being a division of Takealot you think they would take some lessons from them where they sell unboxed items! I mean how hard is it to get another white shoe box???? This has soured my online experience.....I'd rather go back to the malls!</p>