Refund at Superbalist.

Hey Superbalist.com

Hope you’re having a great Black Friday, but perhaps instead of looking at how to save your consumers a few bucks you should perhaps have a chat to your customer care staff and remind them how it is completely unacceptable to call someone a F***king B**ch and hanging up on them. Crazy right? You’re shocked I’m sure, so let me provide you with all the details you need to understand how something so disgusting can happen.

Beginning of November, I tried to log a return on your app. Unfortunately it didn’t let me upload any pictures (look into that guys) so I called your support line and I got told to email my refund through. I did that. I got told you would collect my order a few days later (which you didn’t). I called to reschedule and guess what? It wasn’t collected again. So I called AGAIN and turns out the lady who logged my return put in her name (instead of mine), her number (instead of mine) but the address was correct (at least something was). Crazy right? So I got those details changed and was promised a delivery yesterday. Did it happen? Absolutely not. So this morning, I called AGAIN and spoke to a man who was clearly having a terrible day. I explained my story AGAIN and he asked me what I was trying to return, I mentioned the product (I mean surely by now you guys should be able to see on your system what’s potting)and he asked me how much it cost so he could find what order I was speaking about because he could only see order numbers (the consultants before him could tell. Definitely a bad day for this guy). So I said R1699 and this is where it really gets quite good..... he paused... took a breath and called me a F**king B**tch and HUNG UP! Excellent service.

After this happened, I called back and spoke to a wonderful gentleman who helped me, changed my details (finally) and organized for the shoes to be collected on Monday. (12 days after the email sent).

I have never dealt with incompetence or rudeness on this level before. Guys get your act together!! You need to re-evaluate the service you provide your customers. This is absolutely disgusting.