Refund
<p>I bought an item weeks ago and it was too small I requested a refund a week ago till today I haven't received it to my surprise I gave them my banking details they are asking them today on the 5th day</p>
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Superbalist.com's replyOfficial
11 Nov 2016, 14:40Good day Fundiswa,
Thank you for bringing your concerns to our attention.
As telephonically discussed with you, once a return is requested, the parcel is collected and returned to our warehouse for inspection. Upon approval of the
inspection, the refund process starts.
We can confirm that the inspection for your parcel was approved and that the refund will be processed shortly. We have also escalated this matter, to ensure that the payment is prioritised.
We sincerely apologise for the inconvenience and disappointment caused
regarding this matter, but would like to assure you that we are working on
resolving this matter as soon as possible.
Kind regards
Hanrie Havenga
Head Client Concierge
Best regards,
Superbalist.com's reply11 Nov 2016, 14:40
Official
Good day Fundiswa,
Thank you for bringing your concerns to our attention.
As telephonically discussed with you, once a return is requested, the parcel is collected and returned to our warehouse for inspection. Upon approval of the
inspection, the refund process starts.
We can confirm that the inspection for your parcel was approved and that the refund will be processed shortly. We have also escalated this matter, to ensure that the payment is prioritised.
We sincerely apologise for the inconvenience and disappointment caused
regarding this matter, but would like to assure you that we are working on
resolving this matter as soon as possible.
Kind regards
Hanrie Havenga
Head Client Concierge
Best regards,
Superbalist.com's replyOfficial
11 Nov 2016, 14:41Good day Fundiswa,
Thank you for bringing your concerns to our attention.
As telephonically discussed with you, once a return is requested, the parcel is collected and returned to our warehouse for inspection. Upon approval of the
inspection, the refund process starts.
We can confirm that the inspection for your parcel was approved and that the refund will be processed shortly. We have also escalated this matter, to ensure that the payment is prioritised.
We sincerely apologise for the inconvenience and disappointment caused
regarding this matter, but would like to assure you that we are working on
resolving this matter as soon as possible.
Kind regards
Hanrie Havenga
Head Client Concierge
Best regards,
Superbalist.com's reply11 Nov 2016, 14:41
Official
Good day Fundiswa,
Thank you for bringing your concerns to our attention.
As telephonically discussed with you, once a return is requested, the parcel is collected and returned to our warehouse for inspection. Upon approval of the
inspection, the refund process starts.
We can confirm that the inspection for your parcel was approved and that the refund will be processed shortly. We have also escalated this matter, to ensure that the payment is prioritised.
We sincerely apologise for the inconvenience and disappointment caused
regarding this matter, but would like to assure you that we are working on
resolving this matter as soon as possible.
Kind regards
Hanrie Havenga
Head Client Concierge
Best regards,