refund

I am utterly disgusted at how superbalist is treating my refund. I logged the return almost immediately of receiving the goods. I am then sent pictures to say that the item is dirty and i cant have my refund. There is no way that happened on my end as i immediately saw they were too small and put them back in the box. The box was opened by the courier and no one has sent me any proof that this did not happen on route to the warehouse. i expect my refund. as a consumer i am entitled to return the product according to the consumer act.