received the wrong item

<p>My boyfriend ordered a levi''s trucker jacket from this online shop because we liked the convenience and fast delivery. Sadly instead of the jacket we received a plain v-neck tshirt. We weren't too bothered about returning it and just getting what we ordered initially but the service we received was shocking to say the least. At the end of the day Superbalist made my bf, the client, feel like he messed up and that it was his responsibility to make sure that he would get the right item. It took 2 weeks for them to just pick up the incorrect item and we had to go through the inconvenience of printing the weybill ourselves which they didn't take anyway and another 3 weeks to just inspect and send us the right item. All with poor communication from their side. We had to send countless emails just to get a response. I think it is really unacceptable especially since we weren't the ones who messed up. I also feel like they could have given a small gift card or some kind of compensation for this inconvenience. We have been buying a lot of products from this online shop and I have to say I'll think very hard before I buy anything from Superbalist again. I also have been telling my friends to be wary about buying from them. </p>