Quality down the drain

A total of three returns with superbalist because the items ordered were either scratched, damaged or not exactly what was purchased. This is extremely frustrating, as it seems like the items being delivered to customers are not quality checked. We are then subjected to long periods of time for refunds if a replacement is not selected.

Used to praise Superbalist for their quality and service, but this is just deteriorating purchase by purchase now.

So disappointing.