Poor Service!!!Failure to Deliver

POOR SERVICE!!

I ordered last week tuesday on the 4th March 2025.

My order was supposed to be delivered Wednesday last week but then it was rescheduled for Thursday then Thursday the driver called me he said he is in behlar and I said I’m in CBD he then said he will come to me after delivering in Behlar.i waited for the whole day till 4 until I decided to go home. He reported that I’m in CBD and he was told to wait and only head of that 4 o’clock.

No one communicated anything to me and I had to call the driver many times but did not pick up later on around past 3 he answered and said he is waiting and asked why he doesn’t communicate and he said he is busy , I said I understand but I want him to communicate after that Austin called and he said my parcel was given to a wrong driver and he said he will call me back till now he hasn’t called me back.

I got an email requesting for my address and sent it and it was early in the morning past 7 then called at 8 and they said my address is updated and they will deliver Friday. I called again Friday at 10 and they said my delivery was scheduled for Monday and no one communicated with me about that.

I’m not happy with this and at this point I’m tired of sending emails and calling but no one gets back to me.I asked them to change my order to collection so that I can collect it myself because they failing to deliver still they said they cannot do that.

It’s been a week now I have been sending emails and I do not get a straight answer.

Friday the 10th of March again my order was given to a driver going to delft which I don’t understand why would it be given to someone going to Delft but it’s for CBD.

Ispoke to one of the managers today and i said if they cant deliver that time they must just cancel it and the manager said they wont be able to deliver thay will process my refund and get back to me.

Guess what?they sent me another reschedule message for 13 of March 🤦🏾♀️they dont listen and they dont care.on top of that i had to go to work on my leave day because i thought they will deliver but nothing there was not even a communication.

I had to call them the whole day i even know all of the Client Concierges now and then decided to go to the head office in Fores**** and i spoke to Megan she said she will speak to her manager and get back to me and that was at 8 in the morning,till now im still waiting for her.

Worst experience ever!!I expected better service than this.

Managers didnt want to speak to me the whole week they just tell the Client Concierges what to say to me.Can you imagine!!the Whole Managers??kanti what are they for??

I WOULD ADVICE YOU NOT TO ORDER FROM SUPERBALIST!!!******!!THEY WONT BE ABLE TO ASSIST JUST LIKE THEY DOING WITH ME!!!