Poor Service (Refund)

I bought some good online on the following dates 19 & 26 of September, they were delivered on time unfortunately the sizes were not right. I called their call center and followed their return processes to have my cash refunded as I couldn’t get the right size for exchange. But to my surprise I am been thrown from one pillar to another which is very frustrating one minute I’m being told stories see the respond from the call center person by the name of (Shafeeah Majiet ) Second Order ********** was processed on the 3rd amount R 779 to account ending in *******x which is my credit number but there is no money reflecting in my Account. According to their turn around time it takes about 1- 5 days for me to get the money On the 09/10/2018 I got a mail saying FAILED SUPERBALIST REFUND ORDER# ********** please guys this is day night *******, what is frustrating is they keep on insisting that the refund was done. First Order ********** we are in a bit of a backlog with regards to the quality check of the item. I have escalated your return and once the item is quality checked your refund should be processed This order was returned on the 23 of September 2018? Come on guys how you could play games like these? (Spree processes were clean and professional not this so called Superbalist very *********** All I want is my money back I don’t want anything to do with this dodge online company.