Poor service delivery. In fact no delivery!!!

Apparently my parcel was delivered however I never received anything nor did anyone in my house receive anything. I emailed the help team and it became more of an inconvenience to me because I was told to essentially sort out my own issue which was actually the delivery team’s fault. This is very upsetting that I am told to go ask my neighbors if they received my parcel during a global pandemic. I live with someone who has a compromised immune system hence I shop online, I haven’t left my house since this pandemic started and now I was told that I must go and ask my neighbors if they received my parcel?!! Firstly the issue is not from my side yet I am being inconvenienced and secondly I never signed for anything and neither did anyone at my home so where is the checking mechanisms to ensure you are delivering to the correct person(if just saying a name is enough to verify someone’s identity then that is poor service because anyone can lie about a name, I have ordered enough online from other stores to know of effective checking mechanisms). I am disgusted with the service for a first time shopper at Superbalist and that too having spent so much to recieve this kind of ************* service. This is the first and last time I order from Superbalist and neither would I ever recommend Superbalist to anyone I know, in fact I would discourage them from ordering online from Superbalist.