Poor Service Delivery

On the 24th November I ordered items and they were delivered on the 29th November, I then logged an exchange for sizes for two items on the 1st December.

Both items were corrected on the 5th December just to get the sizes exchanged, till this day the items haven't been returned back to me nor have I received any communication as to when I'll be getting them.

19th December I decided to call and spoke to Khanyisa who insisted she'll escalate the matter but asked if I could speak to a Team leader or her manager, she placed me on hold for over 30minutes until George Nyokoa the manager came on the phone to advise that he'll handle the matter himself and will call the same day with feedback.

I had to call back as no one bothered calling and when I called back I was advised that the exchange wont be possible as there was an issue at the warehouse.

HOW RIDICULOUS IS SUPERBALIST GETTING, 1ST THEY SPEND ME AN INCORRECT ORDER AND NOW THIS HAPPENS.