Poor service delivery

I placed an order on June 9th. Shortly after, I emailed to request an address change, but didn't receive acknowledgment. The next day, I called Superbalist to request the change but was told it wasn't possible, with the option to cancel. I asked for the item at the same price and was told the manager would decide, but received no call back. Today, the item was delivered to Johannesburg instead of KZN. As a loyal customer, I expected better service.