Poor service

I am a loyal client to them and have been for years and on the 01st July I logged a return and it was picked by their courier on the 06th but to my surprise they inform me they didn’t receive the parcel.

I expected them to at least communicate with me regarding the process they are following to rectify this however they are quite I am the one that ho busy sending emails with no assistance.

If the court company they using has problems why should I suffer as a client? Shouldn’t they do something to retain me as a client? The only they are doing is sending messages that the very same courier that lost my package will be coming to pick it up again

I am dissatisfied and disappointed at the level which they enjoy making me a client go around in circles without their assistance. Now I have lost money cause of their incompetence and bad client service, they are the ones who hired that courier and clients shouldn’t have to suffer because they don’t know how to pick a reliable courier company