Poor service

I was sent a message and called the call centre to confirm that delivery would be today. I arranged to be home all day to allow for delivery. The delivery person calls me early in the morning to deliver but is lost. After giving him directions we do not hear from him for over 20 odd minutes. We then have to call him to remind him that we are waiting and he replies that the our delivery is not in his delivery zone. He does not even call us out of his own to let us know that he will not be coming. Then he informs us that we may only receive the item tomorrow.

This is not acceptable nor is it our fault that the driver is not given the correct address which I did confirm upon order.

Calling the call centre is frustrating they say they cannot do anything and are trying to call the warehouse but they are not answering. How is any of this the customer's problem? The order goes through quickly and they debit your account on time but if you need help say their hands are tied.