Poor Service

Made an order on the 01/02/2020, for an item that was supposed to be delivered on the 02/02/2020, of which an additional fee was paid for the item to be delivered on that day. Unfortunately the item was not delivered on the promised date and no reason was given. A rescheduling message was forwarded to my device stating that the item will be delivered on the 03/02/2020, before 15:00. At 16:51 I received a text stating that an attempt to deliver was done, of which was incorrect, as you Online Fashion Consultant stated that the item was sent to the incorrect address. As this is my first order via the Superbalist site, this is extremely disappointing service and has made me come to the decision to make it the last time.