Poor Service and total disregard for the customer

Absolutely poor service levels from Superbalist.com. granting 1 star is being too generous. Despite speaking to 3 call centre agents and the affiliated Take a Lot.com courier service provider, not once did you get the impression that they were attempting to resolve the problem for the customer. My order was scheduled for delivery on Monday the 23rd of December 2019 before 5pm. Unfortunately the courier services failed to deliver on Monday. What was very misleading was that they sent a note stating that no one was available to collect resulting in a failed delivery. This is absurd since there is always someone at the reception area available until 530pm. They rescheduled to Tuesday before 12pm and failed to arrive within such time. At 1330pm I contacted the call centre agent who instructed me to cancel the order- her name is Christy. At around 4pm the courier services contact me to say they would deliver on Monday the 30th December. However that afternoon by 5pm Superbalist cancelled the order. They don't want to issue the order to me despite me attempting to pick the order up from the depot. Not once did I get a straight answer. On the 27th December I contacted the call centre requesting to speak to the manager and yet again I was given an excuse about supervisors not being at work. This is a highly unreliable platform that does NOT put the customers needs first!! This transaction and dealings with this Retailer was bordering on ********* practice.