Poor Service and No Customer Care Whatsoever!!

Requested a return of an item on the 22 November 2017, was advised collection will be done on the 28 November 2017. I follow up on the non-collection of item on the 1 December 2017, then consultant Lungiswa Stungu claims that the courier tried to collect 3 times but apparently was unsuccessful , which is very difficult to believe given that the item was delivered at the very same address, as have other items been delivered and collected previously with no hassle, furthermore its a business premises with standard operating hours of 8:00-16:30, so at no point is it closed during the day and furthermore I have an online account profile on superbalist.com with my contact details, so at which level of incompetence do you supposedly attempt collection 3 times, but fail to contact me telephonically and then decide its ok not to give me feedback, and just forget my request. Why not just change your email address because "support" i think not, no customer service whatsoever!! Very disappointing and frustrating!!