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BK
Bulelwa K

1 reviews | Active since Oct 2022

04 Nov 2022, 08:43

POOR SERVICE AND FALSE INFORMATION

Yet again I'm receiving very bad experience from Superbalist, after my order was cancelled without my knowledge last week Thur i reordered again on the 28/10/22 i then got confirmation that my parcel will be delivered on the 3/11/22 fine on the day of delivery i did not get any confirmation that the parcel will be delivered that is when i texted on their chat box on Facebook and i was given confirmation that my parcel will be indeed delivered on the day which was not, On the 04/11/22 i then called to find out about the delivery of my parcel guess what i was told they cannot confirm they will confirm with the delivery branch yet i again you guys are providing false information, I WANT MY PARCEL TO BE DELIVERED TO ME TODAY!

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Replies (2)
BK
Bulelwa K's update04 Nov 2022, 14:41
Reviewer Update
You really really testing my patience now, i have been waiting for my package and when you deliver it it is only one item whereas it is supposed to be 2 items why do you provide such poor service it is even a nightmare to get through to your call center,I WANT MY OTHER ITEM TO BE DELIVERED TODAY STILL

BK
Bulelwa K's update04 Nov 2022, 15:11
Reviewer Update
And worse part of it you do not communicate with me to advise that my other item has been lost in transit mind you this is a paid for order how *********** can you guys be? First you provide false information about the delivery of the parcel then when it is scheduled you deliver one item instead of 2 items and i have to run after you to ask where is the other item and you have a decency of telling me that it has been lost and you guys have created a replacement do you think that make things fine? You render poor service, you provide false information, you are *********** bunch of people this is not customer service that you must be providing for such a big known company!!!! I want my parcel to be delivered on the 8th as per the tracking system or else i will write another compliant about your poor service.