poor service and dirty merchandise

i had ordered 3 pairs of sneakers. collected them on 5th February 2024. order number ***6 . the white superga was dirty , it was worn . how dare you sell me a shoe that was worn. i logged an exchange which was a mess as usual. firstly it wont do the exchange because there were no sizes and the app did its own thing and was under the impression that it logged a refund. the driver called me yesterday to collect the shoes but i was in traffic.

i called this morning at 9:12 and reschedule and to do and exchange and cancel the refund as i could see that the size i wanted which is size 5 was available. the gentlemen that i spoke to told me that its logged for an exchange and not refund , i dont recall entering the details for collection or delivery... i then asked the gentlemen to reschedule for 5:30 today as i get home around that time. he agreed and told me he will inform the driver i then got a call around 13:15 from the driver asking if i was home . i was surprised because i rescheduled and he was not aware of it.

called again at 1:23 and i spoke to Wendy, clueless , misinformed and rude. she hung up on me. please go through my purchase history and you will see how i have spent on superbalist . this time around you need to make it right. i want my shoes exchanged to size 5 and im not expecting anything but that. i am uninstalling your app and will shop somewhere else. you are selling me a dirty old worn sneakers? and your staff is rude and unprofessional. at this point i am very annoyed . name: Lebogang Tlhabanelo tel: *** email ***