Poor service and communication

I have logged a query on the 9th of December as I opened my box to check my item and I only received 2 instead of 3, it’s a week later after following up daily using my time and money and no one calls me back after I asked for atleast a email for updates to date I haven’t received a email, I sent follow up emails to Siphamandla spoke to numerous advisors as you can check on the system they told me I will get feedback it’s past the 24-48 hours turn around time I need my refund or my item to be replaced ASAP!!!!! It’s soo frustrating having to wait! Not even MANAGEMENT is getting back to me after I said this must be escalated! It’s ridiculous how you service your customers