Poor Service

On the 24th November 2017 I ordered a few items, one of the items was a "Peplum keyhole cami" but instead a "V neck woven blouse" was delivered to me which I immediately logged a query for as it was an incorrect item.

Item was collected on the 5th December 2017 and I received an email on the 12th December 2017 advising that I would receive R 66.16 which was indeed the amount I paid as it was on sale but what I do not understand is why I cant be provided with the item I ordered or an alternative item.

Superbalist used to be one of the best online shopping websites but now its slowly deteriorating especially when it comes to prompt client service delivery.