Poor quality control and customer service

I am beyond disappointed with Superbalist’s lack of accountability and poor customer service. In June, I purchased 9 items of underwear, and to my dismay, the seams came loose on every single one of them after just a few wears. This is not a case of normal wear and tear—it’s clearly a faulty batch, and for all of the items to have the same issue shows a serious problem with quality control.

When I reached out to customer service (reference number: ***8) to explain the situation and request a refund or exchange, they simply pointed to their “no returns or refunds on underwear” policy and refused to help me. I understand that hygiene policies are necessary, but this is an issue of defective manufacturing, not a change of mind or misuse of the product. A reputable company would take responsibility for selling faulty items, regardless of the product type.

I was a loyal Superbalist customer, but after this experience, I’m reconsidering ever shopping here again. It feels like they care more about hiding behind rigid policies than ensuring their customers receive products of acceptable quality. This experience has been incredibly frustrating, and I would advise others to think twice before shopping at Superbalist—especially for underwear or any other items where their “policies” could leave you out of pocket for faulty goods.