Poor poor service

I'm really disappointed with the service I'm getting from superbalist I mean from the time I placed my order ***7 it was delayed without any updates or anything notifications regarding why it delayed. After numerous call I received my order to my surprise two items were missing because I received a very small box when I queryed this with lady at the takealot branch who said I must call superbalist of which I did. I am making numerous calls to the department but I'm not being assisted. I'm saying this because everyone I have spoken to since the 30th of Dec says the matter is being escalated where because no update again no one it telling me anything I'm beyond upset. One thing I know I will never buy from superbalist again. I want a refund for the items I don't want anything to do with the poor service I'm getting from superbalist. The sad part all the agents I have spoken to says they can see this items never reached the branch for schedule delivery only one time which is the one I received. Now tell why I have not received the refund nor an update I'm calling using my time and my airtime every day. This unacceptable I'm ****ed this is annoying now I want my money back I'm done with this poor service.