AC
Ariella C
1 reviews | Active since Sept 2011
26 Jun 2015, 14:19
Poor Management of supp**** goods
I received my Selfie Stick ordered online. <br> Paid extra for the delivery to get the item as soon as possible to use it (excited much?) <br> Only to not be able to use the damn thing because the Bluetooth remote's battery is flat because the device was switched on.<br> I don't know if this is a supplier issue or not but I think this is pretty poor customer service on either end.<br> The packaging of the actual product was not sealed so I can only imagine that it was either tampered with, or not checked for quality control.<br> Either way, I'm not a very happy camper at the moment!!!
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Replies (1)Superbalist.com's replyOfficial
26 Jun 2015, 16:21Hello ACAMERON,
We are so sorry to hear about your experience :( This is not the kind of service and experience we want our customers to have!
I have your order information up and would love to assist you in getting this replaced for a new fully functioning, we will also be querying this with our warehouse to ensure this does not happen to anyone else.
I will be emailing you again from our support address for further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge
We are so sorry to hear about your experience :( This is not the kind of service and experience we want our customers to have!
I have your order information up and would love to assist you in getting this replaced for a new fully functioning, we will also be querying this with our warehouse to ensure this does not happen to anyone else.
I will be emailing you again from our support address for further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge
Superbalist.com's reply26 Jun 2015, 16:21
Official
Hello ACAMERON,
We are so sorry to hear about your experience :( This is not the kind of service and experience we want our customers to have!
I have your order information up and would love to assist you in getting this replaced for a new fully functioning, we will also be querying this with our warehouse to ensure this does not happen to anyone else.
I will be emailing you again from our support address for further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge
We are so sorry to hear about your experience :( This is not the kind of service and experience we want our customers to have!
I have your order information up and would love to assist you in getting this replaced for a new fully functioning, we will also be querying this with our warehouse to ensure this does not happen to anyone else.
I will be emailing you again from our support address for further information.
Kind Regards,
Chloe Moos.
Head of Client Concierge
