Poor customer service. Terrible everything

The customer service is worse than Telkom customer service. They have become the most frustrating company to order from.

They have my money from 23 November and I have been calling about my refund all I get is lies and lies from the customer service. No one is doing anything to get me refunded. Everytime I call to check I have to explain my story again because the previous agents did not do as they said they did.

Today was the worst. First of all it is not a toll free number. We use our airtime. They took forever to answer the call and when they did they guy that I was talking to, Brian placed me on hold for 38 minutes and 3 seconds until I dropped the line. I also have one of the order that was supposed to be delivered today, I'm here waiting for it and all I got was an SMS that we tried to deliver. Where??????

If Superbalist is going to continue with this rate of service they giving us the least they can do is make their phone line free for clients.

And train your stuff to care for the customers.