Poor customer service experience Superbalist online fashion

I returned an unused item to them in early July. They confirmed they had received it and that my refund of R599 had been processed on the 9th of July. After numerous calls and emails to and forth following up as to why I have not received my refund it has been almost two months and I still have not received my money. Absolutely shocking, unacceptable and very bad customer service experience. I would highly not recommend Superbalist.