POOR CUSTOMER SERVICE

Since Tuesday, I have been trying to reschedule the delivery of my parcel, via speaking to Superbalist on Facebook Messenger. I SPECIFICALLY STATED that I would not be home and DID MAKE arrangements PRIOR to delivery to reschedule.

You then sent the following response: Please contact us once you receive a delivery SMS in order for us to reschedule your delivery.

So, I responded: Where do I go to reschedule the delivery?The SMS received gives me no option to change the delivery date

Superbalist then asked: Hi Fidelia van der Linde-Pelser, Thanks for reaching out to us. Please provide your order number and the date you would like this to be changed to and I could see if this could be done for you? And then I provided all the info requested.

And then you send me this NONSENSE: Hi Fidelia van der Linde-Pelser, Thanks for reaching out to us.

I apologize profusely for the inconvenience caused as your order will be cancelled due to two attempts of delivery.

It is imperative to make prior arrangements with us when you are notified that your delivery will be fulfilled and that we request the branch to call you upon delivery accordingly as the driver only uses his palm -pod as a safety and security measure that our couriers have implemented.

As soon as the parcel has been booked back into stock, please be advised that a cancellation order will proceed as a return and is quite a lengthy process. Once the stock is booked back in the refund will be processed.

Please accept our sincerest apologies regarding this matter.

This message makes me SOOOOOOOOOOO angry. I have been trying to get hold of you since Tuesday, as per this communication thread to reschedule delivery. I attempted twice to make arrangements for this delivery. I do not want to cancel the delivery. I tried to make arrangements with you for delivery on Monday 5 October. This is VERY POOR customer service. It is unacceptable as I informed you prior to delivery that I had an issue and needed to reschedule.