Poor customer service and lack of communication

`I had an emergency and I was not going to be available on the date of delivery, I tried to reschedule online but the system did not allow. The driver came on Friday and I asked him to reschedule for Monday. Another driver was sent on Saturday and we still requested Monday. From the last attempt to deliver, no communication has been received from Superbalist. I have already spoken to 3 customer agents, one of them said the order has been cancelled and I asked how can it be cancelled without contacting me and the status online hasn't changed. All the agents escalated the matter with no further progress to date. It's 14 December and last attempt to deliver was 19 November, still no feedback from Superbalist and status of the order is awaiting items from warehouse. Even the agents who were escalating have not contacted me again.