POOR CUSTOMER SERVICE

Good Day

Superbalist is truly bad with customer service.

I ordered 4 items from superbalist on the 24th of May 2025 When I ordered all items I had in my cart was available (sizes and colors) One of the items I purchased had to be transported out of JHB.

yesterday the 29th of May 2025 I received an email stating that they apologize as it was an inventory error the 1 item had to be cancelled, this is conveniently 1 day before my delivery is to take place.

No phone calls to ask if I perhaps can order something else in that place nothing just an Email with a simple 10% promo code thinking that I will be satisfied.

No, I'm not satisfied with your 10%, it's not even about discount it's about principle.

I called the call center and asked how could they not have detected within the 3 working days after the 24th of May 2025 that the warehouse have no stock?

already By Tuesday Latest they could have notified me regarding the INVENTORY ERROR OF NO STOCK.

but wait 1 day before delivery needs to take place that OOOOOPS 1 item was cancelled, they had to wait for the 1 item from the JHB branch to realize that the 1 item at the CPT branch was not available.

how *********** is that? Now I have to pay for delivery fees, and I need to purchase an item that's not on promo already to actually use the promo.

it's not the first time that superbalist is doing this and just cancels your order as that's their best solution. They do not call you and arrange something else you just have to be happy by the way they operate their business.

Its us people that gives them the business to operate on a daily basis and yet we get treated with poor customer service.

I want to know how they are going to resolve this issue

by all means you can contact me here is my reference number ***3

superbalist please work on your customer service ethics.