Poor Customer Service

<p>I wanted to return 2 items, still in the original packaging. The return was declined; when I phoned to enquire I was told that the top I had ordered could not be returned as it was classified by them as "lingerie, swimwear or underwear" which in the terms and conditions was non-returnable. This item was in the women/tops category and not in any of the above three mentioned categories. I then phoned back to dispute this, and I spoke to another customer service agent who gave me a different excuse saying that this was a final sale item. I mentioned that this was not a final sale item when I ordered it and must have been due to the black Friday sales going on. She agreed and said she would follow up with the operations department and get back to me. It's been two days now and no response or acknowledgement that this is getting sorted out. I was given the impression that there was no clear reason why they would not accept my return and the fact that i was given two different excuses each time with no follow up made it extremely frustrating to deal with.</p>