Poor Concierge and Delivery : Cancellation of order

I purchased father day gifts and expected delivery time was for the 20 June 2022. I emailed superbalist to ask if they could deliver before fathers day and they indicated if they received the good earlier, I would receive it. I checked daily my tracking status and on saturday it indicated that the parcel was out for delivery. I waited the whole day and did not receive my parcel,. Then i notived that they trie to deliver but the recipient was not available. I emailed the conceige and indicated that the telephone number on my invoice is incorrect and that i had changes the telephone number two years ago and even updated it on my profile. I received emails from the ocnceige indicating they will resolve the problem and change the number and the driver will contact e on Monday for delivery. Monday came, no notification of delivery but on my tracking status it indicates that the parcel is out for delivery. I called the concierge again to ask them to ensure that the driver contacts me on the correct number. The concierge indicat4ed that they would contact the delivery service. I even received an email indicating that my order is out for delivery. When i called for a third time, Superbalist indicated that my order has been cancelled because they came three time out to deliver. They they would refund me my money but i have to wait three days. I requested a senior person contact me but no one has since called. Why should i wait for the refund when i blatantly explained that the fault is on the delivery system. This is not the first time this has happened. Now a received a response indicating that they will investigate the matter. Please refund me for my time wasted for waiting for the delivery or for the email and call made to sought out a problem that should have been corrected two years ago.