Poor communication and customer engagement

On 29 May 2023 I placed an order under ***

My order consisted of the following:

1. Grey melange cardigan 2. Pink knit cardigan 3. Lilac track pants size 5 4. Frozen wallet and watch set

I collected the packages and logged a return for 2 items only and return them to the north beach collection point simultaneously:

Grey melange cardigan Pink knit cardigan

However the lilac Marlo track pants were left in the return box by mistaken.

3 June 2023 - I emailed customer service explaining the situation and asked for the pants to be returned to me once found.

4 June 2023- I phoned to see if anything was found without confirmation or success.

9 June 2023 - Veshni N. Emailed with picture showing pants found and I confirmed the return to the Durban North Beach fast

23 June 2023- I followed up by email to see if the pants were went to the past or when it would get there. No response.

25 June 2023- An email was received by another employee called Avive. Avive did the same and asked the same as Veshni, asked me to identify the same pants again and confirm if it can be delivered despite this already being confirmed on 9th June 2023 with Veshni.

27 June 2023a - another follow up and confirmation from Aneesha without success.

Kindly keep the pants and refund my money to my account.