Please help i just want my Refund!!!!!!!!!

I cant take this anymore I have been calling Superbalist almost everyday all I want is my Refund for R950 that's all. I have been taken from pillar to post promised my money within 10 days from the 10 th of April2019 but until today nothing has happened, I don't know what to do anymore please assist I am frustrated here is the reference number I got Ref: **********