Pay back the money Superbalist!

Order number ********** - I’ve been chasing this refund for a month now, only to be continually messed around. It seems ever since Superbalist and Spree have merged their customer service has been pathetic. Based on my experience with them over the past month my only conclusion is that internally it must be a **** show. Either that or they go out of their way to inconvenience their customers. Since 2 December when I dropped off items at 3 School Street I’ve been back and forth with Superbalist to find out the status of my return/refund. I’ve been messed around since then as I’ve had to reiterate the situation continually. Eventually I spoke to a consultant and was advised that there was some internal issues but that my refund would be processed within 3-5 days as this wasn’t my problem. A week later, no refund I follow up again only to be told the refund was cancelled. Frustrated I took it to social media for the 2nd time only to be told that there were delays and that the item had to be returned to the warehouse and my refund would once again be delayed. Why are you making your internal communication issues your customers problems? This is unacceptable especially considering that I was told that my refund would be in my account. Stop messing me around Superbalist. Sort out your communication issues and give me back my money! I have been extremely patient and fair in giving you the opportunity to rectify this situation however instead you have chosen to mess me around. I have asked Superbalist to have someone call me to explain what exactly has happened, to which I have had no response. Great customer service!