PATHETIC SERVICE!!

The ****tiest service I've ever received! Ordered a bikini IN OCTOBER. It was the incorrect size (L instead of M). I was advised by Cassandra (online shopping assistant) to return it upon delivery, because if I kept it, they wouldn't be able to take it back due to their return policy. It's December now, I'm going on holiday without my bikini. It keeps being delivered to the incorrect address, but every one of the FIVE MILLION AND ONE PEOPLE I've spoken to keeps saying the address that's on the waybill is my home address but for some reason, it keeps being delivered to my work address so clearly there's someone who's SLEEPING ON THE JOB. Everytime I ask to speak to a manager because I'm gatvol of dealing with the same issue- it's been three months for crying in a fricken bucket, no one wants to hand over the phone to the manager! The shopping assistants are *********** and give generic responses in between giving me attitude. I'm a LOYAL Superbalist customer so I EXPECT better treatment! I actually want my money back at this point. The shopping assistants always promise to call back but they don't. Thabiso had promised to call me back, he didn't, Avuyile promised to call me back, he still hasn't. Don't know why you guys don't just go on holiday because you're clearly just there to chill. I was promised that the delivery would arrive today before 3pm, because I explained that I'd be out of town after 4, I left home with no delivery, just a bag full of excuses. Now I just received a text that my delivery is delayed AGAIN!!!

JUST GIVE ME MY MONEY BACK. I told the rude girl I was speaking to today to refund me, pity I forgot her name. It would also be nice to get compensated for all the airtime I've been using to call you guys for the last three months and being put on hold for years WITH NO SOLUTION STILL. I guess I'll have to wait another 6 months for my refund.