Pathetic service and poor service delivery to clients

Superbalists service is pathetic if you compare them to their competitors namely Zando, takealot and Runway. I am an avid on line shopper and by far have not received such pathetic and putrid service. I ordered packaged online and delivery on two occasions failed unfortunately but it was NOT my fault. The bell is faulty but not one of the delivery guys tried to call to advise that they are outside so I had no idea they were there. They however are NOT to blame in isolation!my contract/agreement is with SUPERBALIST and NOT with the delivery team. So their process is if you not available they CANCEL YOUR ORDER WITHOUT YOUR CONSENT AFTER YOU PAID FULLY AND just send back to the workshop. No proactive measures to find out what can be done, alternate address or if you still want the order from SUPERBALIST SIDE!This is beyond ridiculous they just expect you to place a new order. Then to top it off, the orders you ordered and PAID FOR IS out of stock and sale items so not available anymore. Best part is the package is at some random warehouse but NO ONE can assist to get it. It not their problem now coz you were not at home!HOW DOES THIS MAKE BUSINESS SENSE?! I paid for these items now they just want to refund you? PATHETIC to say the least. I want the items not the money why else did I place the order?So I call and request assistance they cannot help as package at warehouse I insist manager must call me almost 24 hours later STILL NO CALL!They obviously don't care about the business that they are about to lose!!!!I am still waiting for someone to call me and want my package!