Pathetic service!!!!!!!!!!!!!!!!!!!!!!!!!!

I placed an order at exactly 11am for same day delivery which i paid for.. order number # ********** for R279 plus same day delivery charge of R100 making a total of R379. suddenly the order was moved from same day to standard day without notifying me nor sending me an email. called the call center and spoke to Jade Erasmus who told me nothing can't be done and Grant Karren who told me the same thing. there was no indication that i needed to place the order before 11am and not on the dot and why did the order still give me an option for same day delivery. this is pathetic service from superbalist and i'm disguised by this as the item was urgent!