Pathetic service

I made a purchase of 2 sneakers on the 08/01/18 order no: ********** Because of the nature of my work, I decided to reschedule delivery for the sneakers to be delivered on the same day(12/01/18) instead of separate dates as the order confirmation indicated. To my surprise on the day of delivery only one item was delivered. I decided to reach out to customer care & spoke to George, who then decided to reach out to their partner Mr delivery(take a lot) & that conversation resulted in them promising to deliver my item before 3pm. Just before 3pm I decided to call George again, to find out where is my parcel because I haven't heard from the couriers and this is were things really started to get messy - lady from the courier company was unable to find the parcel & she called the guys on the road & the ones she managed to get hold of didn't have the parcel with & she would try the ones she didn't get hold of again & when that fails she would have to wait for all of them to come back to the office.

A lot happened after that but summary is that neither George or anyone bothered to keep me updated instead I had to do my own follow ups, which resulted in me dealing with a different person (Ash) who confirmed definitely that the sneaker has been lost. She tried to help further however failed, till this day they haven't given me my refund that was declared to logged on 15th of Jan or before..

This has to be the worst service that I ever encountered with online shopping & the lack of agency to attend to customer matters is appalling. Superbalist can keep their terrible service but can I just have my money back