Pathetic Service

<p>I purchased a fitbit HR Charge watch from Superbalist - when i contacted them about the watch being damaged - i was told that they cannot replace the watch (and if i did want a replacement i have to pay an additional R1000). i was told to retun the watch and that the money will be returned to me within 7 working days. That was on the 16 Feb 2017. I had no correspondance from them until i followed up with them in the 01 March. When i was then told that my "query" is now sitting with the supplier. i have been following up with them regarding when my "query"will be resolved but i keep getting pathetic responses - nothing definate. this has been the worst online experience every and i urge you guys not to purchase anything from them. the service is pathetic. </p>